Questions

1. How does 3X Backup differ from other backup solutions?
2. What is the 3X Locator?
3. How easy is 3X Backup to implement and maintain?
4. How much data can I backup with 3X Backup?
5. How do you calculate the quantity of data protected when you say that an appliance will protect three times it's physical capacity in data?
5. Does 3X backup Active Directory, SQL databases and Exchange?
6. How do I determine, initially, which 3X Backup model I should purchase?
7. How flexible are the backup windows?
8. Does 3X Backup perform de-duplication?
9. Does 3X Backup perform delta blocking?
10. Can I control the granularity of my backups and restores?
11. Is 3X Backup HIPAA Compliant?
12. Can I backup and restore remote offices and roaming, individual laptops?
13. You seem to be providing a product that competes with the high-level vaulting services. Is the operational costs comparable?

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1. How does 3X Backup differ from other backup solutions?

3X is an affordable, secure and painless solution for SMBs to protect their data regardless of geographic location. Built from the ground up to optimize the web, 3X Backup utilizes the Internet and a televaulting approach to backup to and restore data from a safe, secure location such as the SMB’s Managed Service Provider facilities or home. Remote offices and laptops with an internet connection can be backed up and restored anywhere in the world. Unlike other solutions, 3X Backup is portable and can be transported back to the home office to the LAN to restore the full system at LAN speeds. Unlike televaulting services, with 3X Systems, the SMB always owns his/her own data. Unlike tape, 3X Backup is reliable and fast.

2. What is the 3X Locator?

3X System’s Locator Service is an appliance directory service hosted by 3X Systems.  This system eliminates the need for static IP addresses at the appliance and assists the client software in accessing the appliance no matter where it is located on the internet without the need to change any settings (ports or IP addresses) on the clients.  The service has other positive side effects including convenient, centralized management and an extremely easy client installation process.

3. How easy is 3X Backup to implement and maintain?

As an all-inclusive appliance which will deliver the advantages of a high end backup system at a cost comparable to tape backup, it’s surprisingly easy to setup. First, 3X Backup is attached to the office network and the agents are installed on each computer and server. Once an agent is installed, the 3X Backup will deliver an automated backup of any computer or server, including laptops, and the company will not need a separate solution for remote offices or off-site personnel.  If an SMB would like even more peace of mind, the appliance may be physically removed to a remote, safe location with a broadband connection.

4. How much data can I backup with 3X Backup?

All 3X appliances start at 100GB of physical capacity.  The standard model can be licensed for up to 450GB of physical capacity, while the tera model can be licensed for as much as 900GB of physical capacity.  While the exact ratio depends on the type of data being protected, typical deployments can expect to store three times the physical capacity of the appliance, giving the system the ability to protect between 300GB to 2.7 Terabytes data. Based upon your overall storage requirements there are 11 different storage models available and two form factors and 3X Systems' support group would be happy to help you estimate the needs of your customer's environmnet.

5. How do you calculate the quantity of data protected when you say that an appliance will protect three times it's physical capacity in data?

This number includes the benefit of both compression and deduplication.  On a seed backup of the first system, compression alone will generate a small savings.  If a second system shares an operating system, program files, or any data files with the first system, this file size is included in the "protected" size.  Our deduplication technology will only store it once on the appliance so the additional data will not get charged against your licensed capacity.  If a file changes in a subsequent backup generation, we add the full file size to the system because we are protecting, and making available to the user, a new version of the file.  Our deduplication technology will substantially reduce the amount of space "on disk" to protect this file and only this smaller amount will go against your licensed capacity.  Files that have not changed do not get counted in this number.  Other providers, claiming 20:1 or 40:1 protection ratios, include these unchanged files in their count.

6. Does 3X backup Active Directory, SQL databases and Exchange?

Yes. Unlike some other products, all 3X Backup models provide backup for Active Directory, SQL and Exchange.

7. How do I determine, initially, which 3X Backup model I should purchase?

The ratio between licensed and protected space varies based on your data type.  Please contact your sales or support representative and we will be happy to provide you some basic guides.

8. How flexible are the backup windows?

Backups run on a schedule.

9. Does 3X Backup perform de-duplication?

Yes.

10. Does 3X Backup perform delta blocking?

Yes. 3X Backup divides all files into blocks. When the file is detected to have changed, the digital signature of each block is compared against the last known digital signature for the same block of the same file. Any blocks that are different are re-transmitted.

11. Can I control the granularity of my backups and restores?

A backup or restore set can include a whole server, share/volume, directory or even a single file.

12. Is 3X Backup HIPAA Compliant?

Yes.  Data is encrypted both over the internet (SSL) and, optionally, at rest on the appliance.

13. Can I backup and restore remote offices and roaming, individual laptops?

Yes.

14. You seem to be providing a product that competes with the high-level vaulting services. Is the operational costs comparable?

3X Backup is an appliance that you buy at a modest price and you own, including your data. Offering the same level of service and optimizing the QOS, you save thousands of dollars per year.